Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout.
Please allow between 10 and 20 working days for delivery once it has been dispatched. We use DHL Express for all outgoing international orders - if you have a preferred courier please get in touch before ordering to check compatability.
Auckland delivery is between 2 and 5 working days. We use NZ Couriers for larger orders over $50 and NZ post courier service for smaller orders. Rural delivery may take a little longer.
Waiheke Islanders can arrange a local pickup at checkout and collect from us at 10 Ocean View Road.
Delivery details will be provided in your confirmation email.
Not quite right? No worries! Get in touch within 30 days of placing your order for a return or store credit.
FULL PRICE: Refund or store credit available.
SALE / PROMOTIONAL: Store credit only.
EXCHANGE: We issue a Store Credit so you can choose your exchange item yourself once we receive your return.
Checklist of requirements for ALL return / store credit items
- Must be returned within 30 days of purchase
- Must be in original condition with all tags attached
- Not have been worn, soiled, washed or altered in any way.
All store credits are issued with a free standard shipping code to use on your next order
*Please note all returns are sent back to Waiheke Island, New Zealand at the customers
As soon as our warehouse receives your return, we will start processing it - please note that it can take up to 5 business days for us to finalise your return from the day we receive the item back. As soon as it’s processed, we will send you an email confirmation.
Refunds: Please allow up to 14 business days for the funds to clear into your account.
Store Credits: Issued and emailed to you as soon as your return has been finalised.
Yes. The Ahipao does not cover the cost of return postage or insurance. We recommend using a courier service with a tracking number.
Ahipao cannot be held liable for garments that are lost or damaged in the return process.
Please email firstname.lastname@example.org with your order number in the subject line and we will get your return/exchange started right away.
We work hard to ensure all of our products are beautifully engineered to the highest quality. However if you have a concern with a faulty or damaged item, please email email@example.com with a description and images of your product fault.
For any exchanges, we issue a store credit so can choose your exchange item yourself once we receive your returns.
Please note* store credits are valid for 1 year from the date of issue
Yes! As we make most products ourselves, we are able to ensure every garment is crafted sustainably, using natural fibres. Because all our fibres are created by nature rather than in a petrochemical laboratory, every product is naturally renewable, recyclable and biodegradable.
We ensure every supplier we work with uses sustainable practices for their raw materials and where possible we source from New Zealand companies to support our local textile industry.
Yes! We only use factories we would be happy for our customers to visit - factories where the workers fairly paid, offered training and up-skilling opportunities - our goal is to help grow, develop and maintain a local, sustainable knitwear industry.
Anything that is New Zealand made, we have created ourselves in our knitwear mill on Waiheke Island.