Refund policy
Returns and exchanges
We want you to love your Ahipao piece. If it isn’t quite right, you have 30 days from the day it arrives to request a return or exchange.
What can be returned
Items need to be unworn and unwashed, with tags attached and in their original packaging, so they can go to their next home in perfect condition.
How to start a return
- Email us at shop@ahipao.co.nz with your order number and what you’d like to return or exchange.
- We’ll reply with instructions, usually within one business day.
- Send your item to: Ahipao, 10 Oceanview Road, Oneroa, Waiheke Island, Auckland 1081, New Zealand.
Please get in touch before sending anything back, so we can look out for your parcel and process it quickly.
Return shipping
Return shipping is at your cost. We recommend a tracked service, as we can’t be responsible for parcels that go missing on the way back to us. If you’re returning from overseas, please mark the parcel as “returned goods” on the customs form so you aren’t charged duties.
Exchanges
Need a different size or colour? Email us within 30 days and we’ll arrange it.
Refunds
Once your return arrives and we’ve checked it, we’ll email to confirm. Approved refunds go back to your original payment method within 2 business days. Your bank may take a few extra days to show it.
If it’s been more than 10 business days since we approved your return and you haven’t seen the refund, email us at shop@ahipao.co.nz and we’ll follow it up.
Faulty, damaged or wrong item?
Please email us as soon as you can with a photo, and we’ll make it right with a repair, replacement or full refund. We’ll cover the shipping in both directions.